1. Who We Are
CK 999 is an online gaming platform operating at ck999-khelo.com, serving players based in Pakistan. Throughout this Privacy Policy, "CK 999", "we", "us" and "our" refer to the operator of the CK 999 platform. "You", "the player" and "the user" refer to any individual accessing or using the platform.
CK 999 acts as the data controller for all personal information collected through ck999-khelo.com. This means we are responsible for deciding how and why your personal data is processed, and for ensuring it is handled in a way that respects your privacy and complies with applicable obligations.
If you need to contact us regarding any privacy matter, the most direct route is through the live chat on the CK 999 website, which is monitored 24/7. For formal written queries, email support@ck999-khelo.com with "Privacy" in the subject line.
2. What Personal Data We Collect
CK 999 collects only the personal data that is genuinely necessary to operate the platform, verify player identity, process payments and comply with applicable legal obligations. We do not collect data for the sake of collecting it. Below is a breakdown of the categories of data we hold:
| Category | Specific Data Points | Why It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (where verification is required) | Age verification, KYC compliance, fraud prevention |
| Contact Data | Mobile number, email address | Account registration, support communication, security alerts |
| Financial Data | Payment method details (wallet IDs, bank account details, last 4 digits of card), transaction history | Processing deposits and withdrawals, fraud monitoring |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security, fraud detection, technical troubleshooting |
| Usage Data | Pages visited, games played, bet amounts, session duration, bonus usage | Platform improvement, responsible gaming monitoring, personalisation |
| Communications Data | Records of support chat conversations, emails exchanged with CK 999 | Dispute resolution, quality assurance, training |
3. How We Collect Your Data
CK 999 collects personal data through the following channels:
- Direct registration: When you create a CK 999 account, you provide your name, mobile number and other details directly. This is the primary source of your identity and contact data.
- Identity verification: If CK 999 requests verification of your identity or age, you may be asked to submit a copy of your CNIC or other valid document. These are processed securely and used only for verification purposes.
- Payment transactions: When you make a deposit or withdrawal on CK 999, our payment processing partners pass us the information necessary to complete and record the transaction in your account history.
- Platform activity: As you use CK 999, the platform automatically logs technical and usage data — which pages you visit, which games you play, how long your sessions last and similar information. This happens through standard web analytics and server logging technology.
- Cookies and similar technologies: CK 999 uses cookies and local storage to maintain your login session and improve platform performance. See Section 7 for full details.
- Support interactions: When you contact the CK 999 support team via live chat or email, we retain records of those conversations. This allows us to follow up on unresolved issues and maintain a record of any commitments made.
- Referral programme activity: If you participate in the CK 999 Refer a Friend programme, the platform records which players were referred through your link and tracks the associated commission calculations.
4. How CK 999 Uses Your Personal Data
Every use of your personal data at CK 999 is tied to a specific, legitimate purpose. We do not process your data speculatively or for purposes unrelated to running the platform and serving you as a player. The key purposes are:
- Account management: Creating and maintaining your CK 999 account, managing your login credentials and handling account-level requests such as password resets and profile updates.
- Processing transactions: Executing your PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment channels. Financial data is used solely for transaction processing and record-keeping.
- Identity and age verification: Confirming that you meet the 18+ eligibility requirement and that the identity you have registered matches the payment methods you use. This is a compliance requirement, not a preference.
- Fraud and security monitoring: Detecting and investigating unusual account activity, unauthorised access attempts, multi-accounting and any other behaviour that could indicate fraud or abuse of the CK 999 platform.
- Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour and, where appropriate, triggering responsible gaming safeguards such as deposit limit prompts or cool-off period suggestions.
- Customer support: Responding to your queries, resolving complaints and providing technical assistance. Support records are maintained to ensure continuity and quality.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with CK 999 and to guide decisions about new features, game selection and interface improvements.
- Legal and regulatory compliance: Maintaining records as required by applicable anti-money-laundering, counter-terrorism financing and other regulatory obligations.
- Communications: Sending you account-related notifications such as deposit confirmations, withdrawal receipts, security alerts and, where you have opted in, promotional messages about CK 999 offers and events.
CK 999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review process. Decisions about account suspension, for example, involve a review by the CK 999 compliance team — they are not taken by algorithm alone.
6. Payment Data — Special Handling
Because CK 999 processes real PKR transactions involving Pakistani payment methods, we treat financial data with a higher level of care than other categories. The following specific rules apply to payment data:
- Full payment credentials — such as complete mobile wallet PINs or full bank account details — are never stored on CK 999 servers. Only the references necessary to process and verify transactions are retained.
- Card details for Visa and Mastercard payments are handled through a payment gateway that holds PCI-DSS certification. CK 999 itself does not store full card numbers.
- Payment method information used for deposits must match the registered name on the CK 999 account. Third-party payment methods are not accepted, and any deposit identified as originating from a third-party account will be reversed.
- Transaction records are retained as part of your account history and as required for financial compliance purposes. These records remain accessible to you through your CK 999 account dashboard at all times.
- CK 999 will never ask you to share your Easypaisa PIN, JazzCash PIN, bank internet banking password or any other authentication credential through any channel — including live chat, email or SMS. Any communication requesting such information is fraudulent and should be reported to us immediately.
7. Cookies and Tracking Technologies
CK 999 uses cookies — small text files stored in your browser — and similar local storage technologies. Here is what we use them for and how you can control them:
- Session cookies: These keep you logged in to your CK 999 account during a session. Without them, you would be logged out every time you navigate to a new page. Session cookies are deleted when you close your browser.
- Persistent cookies: These remember your preferences — such as your preferred language setting — across multiple sessions. They have a defined expiry date after which they are automatically deleted from your browser.
- Analytics cookies: CK 999 uses analytics tools to understand how players move through the platform — which pages are most visited, where players encounter difficulties and how long different sections take to load. This data is processed in anonymised, aggregated form and does not identify individual players.
- Security cookies: Some cookies are used to identify and prevent fraudulent activity by detecting unusual patterns in how the platform is being accessed.
Most browsers allow you to view, manage and delete cookies through the browser settings menu. Disabling session cookies will prevent you from staying logged in to your CK 999 account. Disabling analytics cookies will not affect your ability to use the platform. CK 999 does not use third-party advertising cookies or cross-site tracking technologies.
8. How Long We Keep Your Data
CK 999 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The general retention principles are:
- Active account data: Retained for as long as your CK 999 account remains active and for a reasonable period thereafter to handle any post-closure queries or disputes.
- Financial and transaction records: Retained for a minimum of five years following the transaction date, as required by standard financial record-keeping obligations applicable to online payment platforms.
- Identity verification documents: Retained for the period required by applicable anti-money-laundering rules — typically five years from the date of the last transaction on the account.
- Support communications: Retained for up to two years from the date of the last communication, to allow follow-up on ongoing issues and to support quality assurance review.
- Technical and usage logs: Retained for up to 12 months in their raw form, after which they are aggregated and anonymised for longer-term analytics purposes.
When data reaches the end of its retention period, it is deleted or anonymised in a manner that makes recovery impossible. If you submit a data deletion request (see Section 10), CK 999 will delete or anonymise your data within 30 days, subject to any retention obligations that prevent immediate deletion.
9. How CK 999 Protects Your Personal Data
CK 999 has implemented a range of technical and organisational security measures designed to protect player data against unauthorised access, loss, alteration and disclosure. These include:
- TLS encryption: All data transmitted between your browser and the CK 999 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. The padlock icon in your browser address bar confirms that your connection to ck999-khelo.com is encrypted.
- Access controls: Access to player data within CK 999's internal systems is restricted to staff who have a legitimate operational need for that access. Access rights are reviewed regularly and revoked immediately when no longer required.
- Password hashing: Account passwords are stored as cryptographic hashes, not as readable text. This means that even in the unlikely event of a data breach, your actual password would not be exposed.
- Two-factor authentication: CK 999 supports and encourages the use of mobile-based verification as a second authentication factor for account login and sensitive account changes.
- Security monitoring: CK 999's systems are monitored for unusual access patterns and potential security incidents. The security team investigates alerts and acts on them promptly.
- Data minimisation: We limit the personal data collected to what is genuinely necessary, which reduces the risk and potential impact of any security incident.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your CK 999 account has been accessed without your authorisation, change your password immediately and contact support. We will investigate promptly and take appropriate action to secure your account.
10. Your Rights Over Your Personal Data
As a CK 999 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact CK 999 support via live chat or email at support@ck999-khelo.com:
You can request a copy of the personal data CK 999 holds about you at any time. We will provide this within 30 days of receiving a verified request. The data will be provided in a structured, readable format.
If any personal data CK 999 holds about you is inaccurate or out of date, you have the right to have it corrected. Contact support and we will update your records promptly after verifying the correction.
You may request the deletion of your personal data. CK 999 will delete or anonymise your data within 30 days, except where retention is required by legal or regulatory obligations — such as financial transaction records that must be kept for compliance purposes.
You may object to CK 999 processing your data for specific purposes — for example, direct marketing communications. We will stop processing your data for the objected purpose unless we have a compelling legitimate ground to continue.
Where CK 999 processes your data on the basis of your consent or a contract, you may request a copy of your data in a machine-readable format suitable for transfer to another service provider.
In certain circumstances — for example, while a query about the accuracy of your data is being resolved — you may request that CK 999 restrict its processing of your data to storage only, without using it for other purposes.
CK 999 will verify your identity before acting on any data rights request to ensure that we are responding to the actual account holder and not an unauthorised party. Responses to rights requests are provided within 30 days. Complex requests may take up to 60 days, in which case we will notify you of the extension and the reason for it.
11. Minors
CK 999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age confirmation step, and CK 999 reserves the right to request proof of age from any player at any time.
If CK 999 discovers that an account has been registered by a person under 18, the account will be closed immediately, all balances will be forfeited and any personal data associated with the account will be deleted as promptly as our legal obligations allow.
If you believe a minor has registered on CK 999, please report this to our support team immediately. We take this seriously and will investigate and act without delay. Parents and guardians are encouraged to use parental control tools available through internet service providers and device manufacturers to prevent minors from accessing online gambling platforms.
12. Third-Party Services and Links
The CK 999 platform does not contain links to external websites or third-party services that would take you away from ck999-khelo.com, except in the context of payment processing redirects during deposit or withdrawal flows.
When you are redirected to a payment provider's interface to complete a transaction — for example, to confirm a JazzCash payment — that interaction is governed by the payment provider's own terms and privacy policy, not this document. CK 999 does not control the data practices of third-party payment providers beyond the data sharing agreements described in Section 5.
CK 999 is not responsible for the privacy practices or content of any third-party services, including payment processors, and does not make representations about their compliance with any privacy standard.
13. Changes to This Privacy Policy
CK 999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable regulations or improvements in how we communicate our data practices. The date at the top of this page will always reflect when the current version took effect.
For significant changes — those that materially affect your rights or how your personal data is used — CK 999 will notify registered players via their registered mobile number or email address at least 7 days before the change takes effect. Your continued use of CK 999 after a change takes effect constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically, particularly if you have concerns about how your data is handled. The most current version is always available at ck999-khelo.com/privacy-policy.
14. Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or to how CK 999 handles your personal data, please get in touch:
- Live Chat: The fastest route — available 24/7 through the live chat icon on ck999-khelo.com. The support team can handle most privacy queries immediately.
- Email: support@ck999-khelo.com — please include "Privacy" in the subject line so your message is directed to the right team member promptly.
CK 999 aims to acknowledge privacy-related communications within 24 hours and to provide a substantive response within the timelines specified in Section 10 for formal data rights requests.
This Privacy Policy was last reviewed and updated in July 2025. It applies to all personal data collected by CK 999 from the date of your registration or from the effective date of the most recent update, whichever is later. It should be read alongside the CK 999 Terms and Conditions.